Global Support Center

Seamless Procurement,
Zero Cross-Border Friction

Everything you need to know about partnering with Meiteng Machinery. From custom engineering and international shipping to lifetime after-sales support.

Procurement & Orders

What are your standard payment terms for international buyers?
We typically accept T/T (Telegraphic Transfer) and L/C (Letter of Credit) at sight. Our standard procedure requires a 30% deposit upon order confirmation to initiate production, with the remaining 70% balance cleared before shipment, following your approval of the final equipment inspection (via video or third-party).
Are your machines certified for my country's regulations?
Yes. All Meiteng Machinery equipment is strictly manufactured under ISO 9001 quality management systems and carries CE certification, meeting rigorous safety and quality standards for the European market and globally. All food-contact parts are made of food-grade stainless steel (SUS304/316) to comply with international hygiene standards.
Do you offer OEM/ODM services for brand owners?
Absolutely. We provide comprehensive OEM/ODM manufacturing services. Whether you need custom branding on the machinery, specific color schemes, or completely integrated turnkey lines designed around your proprietary food products, our R&D team will work closely with you to deliver a scalable solution.

Customization & Engineering

Can the equipment be adapted to my local voltage and frequency?
Yes. Before production begins, our engineers will confirm your local industrial power supply requirements. We regularly customize motors, inverters, and electrical components to match specific local standards (e.g., 220V/380V/415V/440V, 50Hz/60Hz, 3-phase) at no additional base cost.
How flexible are your extrusion lines for different product shapes?
Our twin-screw extruders are highly versatile. By simply changing the extrusion dies and adjusting PLC parameters (temperature, pressure, cutting speed), a single production line can produce various shapes and sizes--from 1mm floating fish feed to complex 3D snack shapes and multi-color pet treats. We provide custom die design services based on your product samples.

Global Logistics & Shipping

What is the standard delivery time?
For standard single machines, delivery is typically within 15-20 working days. For complete customized production lines, the manufacturing cycle takes about 30-45 working days after the deposit is received and technical drawings are confirmed. Shipping time depends on the destination port.
How is the machinery packed to ensure safe sea freight?
All equipment is securely packed to withstand long-distance ocean transportation. We first wrap the machines in moisture-proof plastic film, then secure them inside sturdy, fumigation-free wooden cases or directly fix them tightly within shipping containers using steel wire ropes to prevent any shifting or damage during transit.

Installation & After-Sales

Do you provide overseas installation and training?
Yes. Upon request, we can dispatch 1-2 experienced technical engineers to your factory for installation, commissioning, and comprehensive training of your local operators. If you prefer to install it yourself, we provide detailed layout drawings, circuit diagrams, 3D video tutorials, and 24/7 remote video support.
What is your warranty policy and spare parts availability?
All Meiteng machines come with a 1-year comprehensive warranty against manufacturing defects. Beyond the warranty, we offer lifetime technical support. We maintain a large inventory of standard spare parts (screws, barrels, heating rings, cutting blades) and can express ship them globally via DHL/FedEx within 48 hours to minimize your downtime.

Still Have Unanswered Questions?

Every food processing facility is unique. Connect directly with our senior engineers for a free technical consultation, custom layout design, and detailed ROI analysis.